Refund Policy

Failed renders

If a video generation fails or times out, we automatically restore the one video credit charged for that task. This is a credit return, not a refund to your payment card. Repeated failure notifications do not produce extra credits. If you close the page, the background sweep still reconciles the task.

Render deadline

The generation deadline is 90 seconds. A result arriving after the deadline is treated as a failure and its credit returned. Network upload and checkout time are separate. If your balance has not updated after a few minutes, refresh your account and open a support ticket with the task ID.

First-order duplicates

The discounted first video is limited to one per account and card. If a paid checkout fails that eligibility check, we automatically request a payment refund and do not grant another promotional credit. Your provider controls when that refund reaches your bank.

Payment problems

For duplicate charges, an undelivered credit pack or a request concerning unused credits, open a support ticket from your account. Include the order number, purchase date and the issue. We review the purchase record and explain the outcome. Statutory consumer rights remain applicable.

Completed generations

AI output varies. A completed render consumes a credit; a preference for a different creative result does not automatically reverse that consumption. Contact support if the file is corrupt or cannot be downloaded.